The Effects of Quality Initiatives on Staff Satisfaction at a State University
Date of Submission
2007
Document Type
Dissertation
Degree Name
Doctor of Science in Management Systems (Sc.D.)
Department
Management
Advisor
Kamal Upadhyaya
Committee Member
Dale Finn
Committee Member
Charlie Boynton
LC Subject Headings
Southern Connecticut State University--Employees, Universities and colleges--Employees--Job satisfaction, Quality of work life
Call No. at the Univ. of New Haven Library
AS 36 N290 Mgmt. Syst. 2007 no. 3
Abstract
This research examines staff satisfaction at a state university using a quantitative perspective. The subjects of this study were all faculty and staff from a public institution that is part of state university system. The university has implemented many institutional directives towards improving the quality of campus life, both in the physical makeup of the campus and the policies and procedures that govern the institution, but no one had assessed the impact these initiatives had on their employees. This thesis explores the attitudes of employees at this institution, broken down by employment status, gender, length of service, faculty/staff position, and supervisory role to provide insights into the effectiveness of those quality initiatives. Through the development of a satisfaction model, the results of this analysis reveal significantly more negative opinions from full-time employees and faculty, but more positive opinions from employees that supervise others and those that are first-year employees and fifteen-or-more-year employees. No significant difference was found concerning gender, and no significant change in overall employee satisfaction was revealed across the four years of the study.
Recommended Citation
Riccardi, Richard L., "The Effects of Quality Initiatives on Staff Satisfaction at a State University" (2007). Doctoral Works at the University of New Haven. 6.
https://digitalcommons.newhaven.edu/dissertations/6