Date of Submission

2019

Document Type

Thesis

Degree Name

Master of Arts in Industrial/Organizational Psychology

Department

Psychology

Advisor

Amy Nicole Baker

Keywords

conflict management training, virtual teams

LCSH

Conflict management

Abstract

In the wake of an emerging economy that demands organizational agility, globalization and an increasing number of independent contractors, corporations have exponentially incorporated virtual teams in their organizations. However, despite their financial and geographical convenience, research has indicated that virtual teams have consistently experienced more conflict and lowered performance and satisfaction levels than that of their traditional counterparts. The present study sought to examine whether conflict management training could help video based virtual teams demonstrate more positive conflict handling techniques and less negative techniques, which would result in higher group process and group outcome satisfaction. This study did not find evidence to support these hypotheses, however at an individual level, participants in the training condition did experience higher group process and group outcome satisfaction.

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